If you’ve purchased a Redi Set Go that you’ve had problems with we would like to help you out. Call or email our customer service group at customerservice@redisetgo.com or 1-866-723-0540 Monday- Friday from 9:00 to 5:00 p.m. Mountain time (closed Holidays). We want you to be happy with your purchase, and if your unit is found to be defective, we’ll gladly replace it. Also, if you’ve had issues when placing an order, you can provide details to my group and we’ll look into it and follow up with you.

While problems with the Redi Set Go are rare (compared with the very large number of units sold) we take all issues seriously. Thanks for taking time to post your feedback and helping us improve!

Sincerely,

- Millie (Customer Service Representative)

Maybe some people don’t buy infomercial products often like I do. Ordering on the phone takes forever and they try to sell you stuff you don’t want. Take my advice:

Buy on the web where you can read all the information first, think about what you’re doing, and read the fine print too!

As others have pointed out be careful with the nonstick coating – this is true of any nonstick surface. They will all wear out eventually and you should be as gentle as you can.

There is a store in the web page where you can see everything they have. Extra pans and some other accessories. I just have the cooker and I’m happy with it though I’m thinking about some of the extra pans. Anyway maybe this will help you. The Redi Set Go is fun.

So the non-stick coating. Well, honestly, it looks like it definitely has been improved. The thing is that I don’t quite remember what the coating looked like when it was new on my original RSG. That was like 8 months ago. But just on first impression, it does look a lot better than what I remember. I don’t know much about cookware and non-stick coatings. But it looks like the higher quality coatings have what seems like small metallic particles in the finish. From what I remember, my original RSG did not have this. But as I’m writing this I’m looking at them both and I’m looking at areas on my original RSG where there hasn’t been much abuse and I’m not finding this metallic particle property. All I really see is a single layer coating that looks like it was rolled on. The coating on the new one looks more like it was sprayed on. The coating on the original RSG looks more like the coating on the insert pans. The coating on the new RSG looks better than the coating on the insert pans. And I always kind of thought that the coating on the insert pans was better than the coating on the original RSG. Or at the very least, that it would hold up to more abuse.

So I guess after all that. I’m calling it. The coating has been improved. I haven’t used it yet, but I guess only time will tell if the coating will hold up. And I do think that it will. I plan on taking way better care this time around, not to mention I’ll continue to use the full insert pan.

I’ll report back if I run into any problems.

Delores,
In case I didn’t make it clear in my previous post, you can order individual insert pans.

So if the whole credit card charges thing was keeping you from getting this, then it’s no longer an issue.

The nonstick, I think that is still an issue. I’m hoping that Cathy stepped it up and had them put a better nonstick coating on it now that she brought it to QVC. QVC usually carries really good products when it comes to exclusive partnerships. I just order one from them. So if it is any better, you can bet that I will update here. Well, regardless, I’ll update here.

Either way, be very careful with the non-stick. I put mine through a lot of abuse, because the little guy looked like it could handle it. But I guess not. The solution that I found that works best is to buy/use the full round pan.

I could go on about how the people who have had a bad experience with credit card charges I feel is entirely their fault and should not come on here complaining and bad-mouthing the product and the company solely because they were not competent enough to pay attention. But I won’t go there.

I think if this was sold in stores, there’d be a lot more of them sold.

Thanks for whoever posted the link for the recipe site above. I can better read online with my software enlargement feature in my computer. Little recipe books are really tough for me to see.

What a shame that most of the companies in America never give those of us that are vision impaired or blind a thought, when making new products. There’s another whole new market out here for those that would make at least one or two items/versions of products for us! The vision impaired community is growing quite fast.